For health, safety, and hygiene reasons, OXENIR accepts returns of skincare and personal care products only if they are unused, unopened, and returned in their original, undamaged packaging.

To be eligible for a return, customers must provide valid proof of purchase and submit their return request within 7 days of the original purchase date.

Approved returns are subject to a 30% restocking fee, which will be deducted from the refund amount. Original shipping charges are non-refundable unless the return is the result of our error or the product is defective, damaged upon arrival, or the incorrect item was shipped.

Products that have been opened, used, altered, damaged by the customer, or marked as final sale are not eligible for return or refund. Exceptions apply only where required by applicable law or when the product is defective, arrives damaged, or the wrong item was sent.

Once the returned product has been received and inspected, approved refunds will be be processed to the original method of payment within 14 business days, subject to applicable consumer protection laws. OXENIR reserves the right to decline any return that does not meet the eligibility requirements outlined in this policy.