Effective Date: Aug 1, 2026

Thank you for shopping with OXENIR. We are committed to processing and delivering your orders as quickly and efficiently as possible.

1. Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding weekends and Canadian statutory holidays.
• During product launches, promotions, or holiday periods, processing times may be extended.

2. Shipping Locations

• OXENIR currently ships to addresses within Canada.
• If international shipping becomes available, this policy will be updated accordingly.

3. Shipping Methods

• Shipping services are provided through trusted Canadian shipping carriers selected by OXENIR.
• Available shipping options and estimated delivery times will be displayed during checkout.

4. Estimated Delivery Times

• Ontario: 1–4 business days.
• Other Canadian provinces and territories: 3–10 business days.
• Delivery estimates are provided for reference only and are not guaranteed.

5. Shipping Charges

• Shipping costs are calculated during checkout based on the destination, shipping method selected, and order value.
• Any available free shipping promotions will be clearly indicated on our website.

6. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
• Please allow up to 24 hours for tracking information to become active.

7. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping information.
• OXENIR is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

8. Lost, Delayed, or Damaged Shipments

• If your order is lost, arrives damaged, or you receive the wrong item, please contact OXENIR within 7 days of delivery.
• We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Return Policy.
• OXENIR is not responsible for shipping delays caused by weather conditions, natural disasters, carrier disruptions, customs procedures, or other circumstances beyond our reasonable control.

9. Returned Shipments

• If a shipment is returned to OXENIR due to an incorrect address, failed delivery attempts, or refusal of delivery, additional shipping charges may apply before the order can be reshipped.

10. Contact Us

• If you have any questions regarding shipping or your order, please contact our Customer Support team. We are happy to assist you and will respond as soon as possible during normal business hours.